Service Processing Guide

There are 4 ways to handle different businesses:

 

1Seatel Shop

NO.

Business Name

charge

Requirement

1

Buy New SIM Card

1$

Processing with original valid documents or service password.

2

SIM Card Activation

Free

3

Business Information Query

Free

4

Change Number

Free

5

SIM Card Lost

Free

6

SIM Card Restore

Free

7

SIM Card Duplication

1$

8

Suspension under Request

Free

9

Reactivation under Request

Free

10

Change Service Language

Free

11

Change Package

Free

12

Change Service Password

Free

13

International Roaming Enable/Cancel

Free

14

International Call Enable/Cancel

Free

15

Termination

Free

16

Top-up

No Service Fee

Processing without any documents.

17

Phone Sales

No Service Fee

18

ID registration

Free

Processing with original valid documents and original SIM card.

19

Change Owner

Free

Current owner and new owner should come to the business shop together and process the business with both their original valid documents.

*For ’Buy New Sim Card’ and ‘Change Number’ business, need to pay for the number when it is a lucky number. A free SIM card will be gifted when buying one phone.


2. Seatel Spot

NO.

Business Name

charge

Requirement

1

Buy New SIM Card

1$

Processing with original valid documents.

2

Top-up

No Service Fee

Processing without any documents.

3

Phone Sales

No Service Fee

4

ID registration

Free

Processing with original valid documents and original SIM card.

**For ’Buy New Sim Card’ business, need to pay for the number when it is a lucky number. A free SIM card will be gifted when buying one phone.


3Seatel Top-Up Spot

NO.

Business Name

charge

Requirement

1

Top-up

No Service Fee

Processing without any documents.

* For Seatel Top-Up Spot distribution, please refer to  Service&Tarrif – Top-Up Methods.


4Seashop App

NO.

Business Name

charge

Requirement

1

Business Information Query

Free

Self-service on Seashop App, No need documents.

2

Number Query

Free

3

International  Roaming

Free

4

International Call

Free

5

Change Service Language

Free

6

Change Package

Free

7

Change Service Password

Free

8

Top-up

No Service Fee

9

Sea-Coin Order

No Service Fee

10

Mpay Sign Up/Payment

No Service Fee

11

E-Shop

No Service Fee

12

Doctor Online

Not Available Currently

13

Refuel Discount

No Service Fee

14

Members Discount

No Service Fee

15

Lucky Draw

No Service Fee

16

ID registration

Free

Log onto Seashop Appupload valid document picture.

* Seashop App supports querying numbers with prices no more than 300$. Welcome to visit Seatel Shop for consultation for numbers with prices beyond 300$.